Ep.19 상황 가정 질문 | 퇴사를 부르는 😂 '골' 때리는 상황! 구독자 답변 모음 | 반드시 나오는 글로벌 외국계 인터뷰 트렌디 질문 (또르르...💦) PART3

(click) 글로벌 외국계 인터뷰에서 급작스럽게 출몰 (?), 인터뷰이의 어안을 벙벙하게 만드는 1️⃣ Situational Case 2️⃣ RCA Questions 이야기 계속 이어갑니다.

🔗 Ep.17 레터에 소개된 시츄에이셔널 상황 질문에 대해 자신의 아이디어를 공유해주셨어요 🙏

이번 레터에서는 구독자분들의 영어 답변을 같이 들어보고, 각 답변의 강점에 대해 짚어보겠습니다.

🗣️ 문님의 자기만의 답변

실제 오디오를 들어보려면 여길 눌러주세요

🗣️ 캔모아님의 자기만의 답변

실제 오디오를 들어보려면 여길 눌러주세요

🗣️ 이린님의 자기만의 답변

실제 오디오를 들어보려면 여길 눌러주세요

🤔 비교, 분석을 해볼까요?

모두의 답변을 비교해 보면서, 각기 다른 접근법과 강점을 발견해봅시다 💪 사노/문/캔모아/이린님의 네 가지 유형의 답변을 종합적으로 분석해보겠습니다 ~~(휘리릭!💨)~~

💡 사노의 답변

“Could I take about 10 seconds to collect my thoughts on this scenario?”

“Thanks. In this situation, I think I would first remind Cindy that our training ends at 5 PM – that would have prevented the problem from the start.

With Jay, I would clarify that I was just checking availability, not confirming anything, and that canceling his class was his choice.

For the issue with Angela, I would not let emotions drive the conversation, I would focus on solutions.

And finally, I would ask Angela for guidance on how to handle similar situations in the future like ‘Is it okay to directly remind Cindy about scheduled end times?’ This way, we would have a clear protocol going forward.”

🧊 답변의 맥:

사전에 문제를 방지하는 방법 강조 🖍️

명확한 커뮤니케이션 구조 (네 토막으로 나눠 스트럭처를 잡음 🏛️)

문제 해결에만 포커싱 ☀️ (감정 낭비 ❌)

💡 문님의 답변

“If it was me, although I was not the key decision maker, I truly understand Jay’s financial loss.

This just couldn’t be ignored just like that. Since Angela, the onboarding manager, she was not available and Cindy canceled the meeting for last minute, so I took initiative.

I quickly checked with Jay’s team lead and found out that the company’s flexible benefit could cover the costs for the language classes.

I share this option and share with Jay, how Jay can proceed with the reimbursement, etc.

Afterward, I also sent Angela a summary of what happened and suggested we create a simple guideline for handling last-minute schedule changes during onboarding.

I believe even without a form of responsibility, we can still be a part of the solution.”

🧊 답변의 맥:

주도적인 문제 해결 어프로치 (이니셔티브 💪)

시스템 개선 제안 (가이드라인 업데이트)

💡 캔모아님의 답변

“I apologized to the new hire for the financial loss caused by the cancellation of the English class and did my best to ease the conflict.

I also asked the manager to give overtime requests in advance whenever possible to prevent similar issues.

I will set up separate meetings with Angela and Cindy to explain the situation and request that any instructions outside working hours be managed by the manager moving forward.”

🧊 답변의 맥:

갈등 완화에 우선을 둠 😌

권한과 책임의 명확한 경계 설정 👍

커뮤니케이션 구조 개선을 제안

💡 이린님의 답변

“I had similar experience when I was working at Paris Baguette on a Christmas day. It is the busiest day in the year, so everything is possible in a bad way.

First, we called every store nearby for extra stock. Second, we called the customer as soon as the first of time was filled. Most of the customers outraged us for ruining a day, but if we kept sincerely made an apology, and suggest the compensation, customer eventually accepts it.

Reflecting this experience, I would ask around and do everything possible to meet with the customer service. If it is failed, I would call the customer immediately since they themselves can search for alternatives.

The sincere apology and compensation is the key.”

🧊 답변의 맥:

실제 경험을 녹여냄 ⛄️

단계별로 해결 방안 제시 1️⃣ 2️⃣ 3️⃣

🎉 처음으로 쉐도잉 연습 오디오 공유하신 J님께 치얼쓰 🍻

“시작이 반이다”

🗣️ (click) 카카오톡 오픈 챗팅방

🎙️ 오늘의 연습

💥 여러분의 방안을 한국어 혹은 영어로 ‘자유롭게’ 녹음하여 오디오로 공유해주세요! 위 예문들의 쉐도잉도 괜찮습니다 ☺️

내일 레터에서는 다른 주제로 찾아옵니다 📨

(click) 아이디어 구성에 도움이 되는 포스트 1

(click) 아이디어 구성에 도움이 되는 포스트 2